fv77 Privacy Policy
This policy explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
1. Introduction and Scope
This privacy policy applies to the fv77 platform. When you use our website, open an account, or use any of our services, you are considered to have accepted the terms of this policy. It explains what types of information we collect, why we collect it, and how securely it is kept.
fv77 considers protecting the privacy of user information a fundamental responsibility. You can learn more about who we are and what we do on our About Us page.
This policy applies only to fv77's own platform. fv77 is not responsible for any third-party websites or services.
2. What Information We Collect
fv77 collects only the information that is necessary to provide its services. The categories of information collected are listed below:
2.1 Identity Information
- Full name and date of birth (for age verification — minimum 21 years)
- National ID or passport number (for verification where applicable)
- Mobile number and email address
- Bank account or mobile banking details (for deposits and withdrawals)
2.2 Technical Information
- IP address and device type
- Browser name and version
- Date and time of website access
- Cookie and session data
- Page visit sequence and usage patterns
2.3 Transaction Information
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus and promotion usage details
2.4 Communication Information
- Conversations you have had with us via live chat or email
- Details of complaints or requests
3. Purpose of Using Information
fv77 uses the collected information for the following purposes:
- Account registration and management: To create and maintain your account.
- Identity and age verification: To confirm that the platform is used only by those aged 21 or above.
- Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Security and fraud prevention: To detect unauthorised access and suspicious activity.
- Customer support: To resolve your complaints and requests promptly and effectively.
- Service improvement: To analyse user experience and raise the quality of the platform.
- Legal compliance: To comply with applicable laws and regulations.
fv77 never sells your information to third parties. However, information may be shared in the circumstances listed below, as detailed in the following section.
4. Sharing Information with Third Parties
fv77 may share information with third parties in the following limited circumstances:
4.1 Service Provider Partners
Only the information needed to carry out their specific tasks is shared with payment gateways, identity verification services, and technology infrastructure providers. These partners are bound by strict confidentiality obligations.
4.2 Legal Requirements
Information may be disclosed to comply with a court order, a lawful request from a government or regulatory body, or the requirements of applicable law. In such cases, fv77 provides only the information specified in the request.
4.3 Business Transfers
If any part of fv77's business operations is restructured or acquired, user information may form part of that transaction. The new entity will also be required to follow this privacy policy.
5. Cookies and Tracking Technologies
The fv77 website uses cookies and similar technologies. Cookies are small data files stored on your device that help the website remember your preferences and session information.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and security — without these the platform does not function properly.
- Analytics cookies: Used to understand which pages users visit most and where they encounter difficulties.
- Functionality cookies: Used to save your language preferences and personalised settings.
5.2 Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the platform.
6. Information Storage and Retention
fv77 retains your information only for as long as necessary. Retention periods are determined based on the following:
- Complete profile and transaction information is kept for as long as the account remains active.
- Financial information and identity records are retained for the applicable period required by legal obligations even after an account is closed.
- Customer support chat and email records are retained for a minimum of 2 years.
- Security logs are kept for a reasonable period.
Once the specified period has ended, information is securely deleted or anonymised so it can no longer be identified.
7. Information Security Measures
fv77 applies industry-standard technology and practices to protect your information:
7.1 Encryption
All communication between our platform and servers is secured with SSL/TLS encryption. Payment information is processed using the highest-grade encryption technology.
7.2 Access Controls
Only authorised members of fv77's internal team can access user information. Every access is logged and regularly audited.
7.3 Your Role in Account Security
You also play an important role in keeping your account secure. Use a strong password, do not share your login details with anyone, and end your session after logging in from an unfamiliar device.
8. User Rights
As a fv77 user, you have the following rights over your own information:
8.1 Right to Access
You may request to know what information we hold about you. Contact us through a support channel and the relevant information will be provided to you.
8.2 Right to Correction
You may request that incorrect or outdated information in your profile be corrected. Once identity verification is completed, applicable changes will be made.
8.3 Right to Deletion
You may request that your information be deleted along with a request to close your account. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Withdraw Consent
For optional data processing (such as marketing communications), you may withdraw your consent at any time. This does not affect the validity of any processing carried out before withdrawal.
To exercise any of the above rights, contact our support team. We will process your request within a reasonable time.
9. Protection of Minors
fv77 is intended only for persons aged 21 or above. We do not knowingly collect any information from minors. If we find evidence that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
Read our Responsible Gaming guidelines to learn how fv77 ensures a safe and balanced gaming experience.
10. Policy Changes and Notification
fv77 reserves the right to update this privacy policy as needed. When changes are made:
- The "Last Updated" date on this page will change.
- For significant changes, registered users will be notified by email or via a platform notification.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
Our Terms and Conditions page contains the full terms of service use in detail, which complement this privacy policy.
11. Contact Us
If you have any questions or concerns about this privacy policy, please get in touch. fv77 provides support in both Bengali and English, 7 days a week, 24 hours a day.